RETURNS POLICY
Top Tools & Machineries
Goodhope Plaza, River Rd
Phone: 0700931005
Email: Sales@toptoolsmachineries.co.ke
Last Updated: 18 February 2026
1. Overview
At Top Tools & Machineries, we are committed to supplying quality tools and machinery.
If you are not fully satisfied with your purchase, returns may be accepted under the conditions outlined below.
2. Return Eligibility
A product may be returned if:
The return request is made within 7 days of purchase.
The item is unused, undamaged, and in original packaging.
All accessories, manuals, and components are included.
A valid receipt or invoice is presented.
We reserve the right to inspect all returned items before approval.
3. Non-Returnable Items
The following items cannot be returned:
Used or installed machinery.
Electrical or electronic tools once powered or installed.
Custom or special-order items.
Items damaged due to misuse, negligence, or improper handling.
Clearance or discounted items (unless defective).
4. Defective or Damaged Products
If you receive a defective or damaged product:
Notify us within 48 hours of purchase or delivery.
Provide proof of purchase and clear photos (if applicable).
If confirmed as defective (not due to misuse), we will:
Repair the product, or
Replace it (subject to availability), or
Offer a refund at our discretion.
Manufacturer warranty terms may apply.
5. Refunds
Approved refunds will be processed within 7–14 business days.
Refunds will be issued via the original payment method where possible.
Delivery or transport charges are non-refundable unless the return is due to our error.
6. Exchanges
Exchanges may be allowed for:
Incorrect size/specification purchased.
Product upgrade (customer pays the price difference).
Exchange approval is subject to product condition and availability.
7. Return Process
To initiate a return:
Contact us via:
📞 0700931005
Provide:
Receipt/invoice number
Product details
Reason for return
Bring the item to our store at:
Goodhope Plaza, River Rd
Return transport costs are the responsibility of the customer unless the item is defective.
8. Right to Refuse Returns
Top Tools & Machineries reserves the right to refuse returns that do not meet the above conditions.
